FREQUENTLY ASKED QUESTIONS:

TICKETS:

1. How can I get tickets to one of your shows?

Tickets can be purchased:
a.	Online at tickets.vtsl.com (please note gift cards and vouchers are not redeemable for online sales). Tickets are available online, up to 90 minutes prior to the show start time.
b.	At our box office during box office hours - click here
c.	Groups of 12 or more can purchase tickets through the office at 604.738.7013 x10 or services@vtsl.com (please note, to qualify for the group booking rate, bookings must be confirmed a minimum of 48 hours in advance.)

2. How can I check the availability of one of your shows?
The best way to check availability is to go to tickets.vtsl.com. There you can see the availability of all of our upcoming shows.

Alternatively, you are more than welcome to phone our administrative office during regular business hours (M-F) at 604.738.7013. If you are calling in the evening you can try calling the box office at 604.738.7013 x31. The box office is quite busy during show times, and if we aren’t able to answer your call, please leave a message and we’ll be sure to return your call within 48 hours.

3. I’ve already purchased tickets to one of your shows and some friends have decided they would like to come as well. Can we all sit together?
We operate under reserved seating. You could purchase your additional tickets online at tickets.vtsl.com. If you select the same section that your previous tickets are in, the system will provide you with the “best available seating”. Alternatively you could try to buy your additional tickets at our box office. We will do our best to help you get your friends seated as close to you as possible. Please note tickets are non-refundable and non-exchangeable.

4. How can I get tickets to see one of your shows if I have a gift card, a coupon or a voucher?
Gift Cards, Vouchers and Coupons all need to be processed through our box office during box office hours. At this point we are unable to process these through our online ticketing system. If you have a gift card, you can give us a call at the 604.738.7013 x31 and we’ll hold some seats for you.

5. Can I reserve seats to one of your shows and then pay at the door?
We are unable to take reservations – but tickets may be purchased in advance online or at the Box Office.

6. How much does it cost to see one of your shows?
Our ticket prices vary depending on the show. For all of our ticket prices please visit our ticket page.

7. Is The Improv Centre wheelchair accessible?
We are wheelchair accessible and would be happy to help you and your group with seating. Please email boxoffice@vtsl.com, phone 604.738.7013 x 31, or visit the Box Office, at 1502 Duranleau Street on Granville Island to book your tickets.

8. Where and when do I pick up my tickets?
If you purchased your tickets online you were given the option to have your tickets mailed or to pick them up at will call. If you chose will call, please print off your booking confirmation (this is emailed to you upon booking your tickets) or show it on your mobile device, and present it to the Box Office anytime after 6pm, on the night of your show and we’ll have your tickets ready for you!

9. How early should I arrive for the show?
If you’ve already purchased your tickets, we recommend arriving at least 30 minutes prior to the show start time. This will give you enough time to claim your tickets at will call, visit the Neil Macrae Bar & Lounge for a drink and find your seats!

10. What is your latecomer policy?
Performances start at the time indicated on your ticket. In the interest of all guests, and at the discretion of the Front of House Staff, latecomers will not be seated until a suitable break in the performance (in most cases, not until intermission).

11. What if I can’t make it to the show?
All ticket sales are final and unfortunately, we are not able to offer refunds, however we recommend that you don’t let your tickets go to waste. You can pass on your booking confirmation to a friend, and as long as they have that document (either printed or shown on their mobile device) they will be able to claim your tickets. Alternatively, there is a non-profit organization called Kids Up Front that takes tickets you aren’t able to use to give to children and their families. Please see http://www.kidsupfrontvancouver.com/ for more information.

GENERAL QUESTIONS:

1. Will I get “picked on” by the performers if I sit up close?
We encourage audience participation for all of our shows, but we would never ask an audience member to come up on stage or participate if they didn’t want to, regardless of where they’re seated!

2. Do you serve food?
We have a full service bar, and we encourage you to bring your beverage into the theatre, for the show. Although we don’t have a full food menu, we have snacks available for purchase.

3. Can I bring children to your shows?
We strive to offer programming which is accessible to all ages. That being said, we do not allow children under the age of the three in our theatre. The content of our shows generally reflects what you would find on TV during that time of the evening. The later the show, the more adult appropriate it becomes. Please note, we are a licensed facility and all minors must be accompanied by an adult.

4. How can I get to you?
Granville Island is pedestrian and cycling friendly! We are accessible via transit and have ample parking (majority of it is free after 7pm!) For more information please follow this link: http://www.granvilleisland.com/how-find-us.

5. What if I have more questions?
Please don’t hesitate to contact us during regular business hours: via email at services@vtsl.com or call 604.738.7013 x10. Alternatively, during show times via email or boxoffice@vtsl.com or call 604.738.7013 x31.